Terms of Service

PT BEYOND TRADING INTERNASIONAL
Website: https://www.beyondtrading.id
Effective Date: July 12, 2026

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Customer”, “You”, “Your”) and PT BEYOND TRADING INTERNASIONAL (“BTI”, “We”, “Us”, “Our”), an Indonesian limited liability company.
By accessing our website, registering an account, purchasing data center leasing, GPU-as-a-Service (GaaS), using our self-developed AI applications (OpenI AI Assistant, GenPic E-commerce Visual Assistant), and accepting our infrastructure deployment services, You agree to comply fully with all clauses set forth below. If You act on behalf of a corporation or legal entity, You warrant that You hold full authority to bind such entity to these Terms.

1. Service Scope & Definitions

1.1 Core Services provided by BTI include but are not limited to:

Data center cabinet, cage and whole-room infrastructure leasing;
GPU-as-a-Service (GaaS): on-demand scalable GPU cloud computing resources for model training, inference, rendering and HPC workloads;
Proprietary SaaS AI tools: OpenI Artificial Intelligence Assistant, GenPic E-commerce Visual Assistant;
End-to-end turnkey deployment, network configuration and on-site technical support via our authorized SI partner PT Digital Integrasi Nusantara;
Website access, customer backend console, technical consultation, maintenance and after-sales support.

1.2 Definitions

Service Agreement: Separate written commercial contract signed between BTI and Customer specifying service term, pricing, quantity, SLA and special customized clauses. Where there is conflict between these Terms and a signed Service Agreement, the Service Agreement shall prevail.
Customer Data: All texts, images, datasets, models, business files, e-commerce materials and other content uploaded, stored or processed by You on BTI’s infrastructure.
Authorized SI: PT Digital Integrasi Nusantara, exclusive system integrator responsible for hardware delivery, network deployment and on-site maintenance.
Off-Taker: End-user enterprise purchasing or consuming BTI’s computing power infrastructure.
Account: Unique login identity created by You to access BTI’s backend, GaaS platform and AI tools.

2. Account Registration & User Obligations

2.1 You must provide true, accurate and complete corporate and contact information during registration, including legal entity name, tax ID, authorized contact person, valid email and phone number. You shall promptly update all information once it changes.
2.2 You are solely responsible for safeguarding your account username, password, API keys, VPN credentials and two-factor authentication codes. All operations conducted under Your account shall be deemed authorized by You.
2.3 You shall not share, rent, sell or transfer Your account to any third party without prior written approval from BTI. If unauthorized account access occurs, You must notify BTI support immediately.
2.4 You shall not create multiple fake accounts to evade billing, bandwidth or resource limits. BTI reserves the right to suspend or terminate duplicate fraudulent accounts without refund.

3. Acceptable Use Policy

You agree NOT to use BTI’s infrastructure, network and AI applications for any activities violating Indonesian law or international norms, including but not limited to:
3.1 Illegal activities: Fraud, money laundering, counterfeiting, unauthorized data theft, hacking, DDoS attacks, intrusion into third-party systems;
3.2 Prohibited content generation or storage: Pornography, violence, hate speech, terrorist materials, counterfeit trademarks, infringing copyrighted content, privacy-violating surveillance data;
3.3 Unauthorized deepfake production for defamation, fraud or impersonation of individuals or legal entities;
3.4 Mining of cryptocurrency without explicit written permission from BTI;
3.5 Spamming, mass phishing emails, malicious botnets and unauthorized bulk traffic that disrupt network stability;
3.6 Processing personal data in violation of Indonesia Personal Data Protection Law No. 27/2022;
3.7 Reselling BTI’s GPU resources, data center space or AI tools to third parties as your core commercial business without formal reseller authorization contract.

If BTI detects any violation of this clause, We reserve full rights to immediately restrict resource access, suspend or terminate Your service without prior notice, and no prepaid fees shall be refunded. You shall fully compensate all losses incurred by BTI and third parties arising from Your illegal use.

4. Ownership of Data & Intellectual Property

4.1 Customer Data Ownership: You retain full legal ownership of all Customer Data uploaded to BTI’s servers. BTI shall not use, copy, distribute or commercialize Your Customer Data without Your separate written consent, except to the minimum extent required to deliver contracted services.
4.2 BTI Intellectual Property: All intellectual property rights belonging to BTI are exclusively retained by Us, including:

All source code, algorithm framework, model weights, UI design of OpenI AI Assistant and GenPic E-commerce Visual Assistant;
Data center architecture, network topology, liquid cooling technical solutions, internal operation monitoring systems;
Website text, logos, trademarks, product brochures, service documentation and all proprietary technical specifications.
Nothing under these Terms grants You any license to reproduce, reverse-engineer, decompile, modify or resell BTI’s proprietary AI software, hardware design or platform systems.
4.3 Feedback: Any suggestions, optimization ideas or technical feedback You submit to BTI related to our services may be freely used by BTI without additional compensation or royalty obligations to You.

5. Payment, Pricing & Refund Policy

5.1 All service fees shall follow the quotation and payment schedule confirmed in the Service Agreement. Currency, invoicing cycle, deposit requirements and late payment penalties are governed by the signed commercial contract.
5.2 You shall settle all payable amounts by the due date. If payment is overdue, BTI reserves the right to limit computing resource bandwidth, suspend GPU cluster access or terminate service until full payment is received. Overdue accounts will accrue late charges as agreed in the contract.
5.3 Refund Rules:

Prepaid unused resources may be refunded only when You submit a written termination request before the service start date, subject to an administrative handling fee;
Once service deployment is completed and resources are activated, partial or full prepayment will not be refunded for early voluntary termination by You;
If BTI unilaterally breaches the agreed SLA and causes sustained service unavailability exceeding the compensation threshold specified in the contract, corresponding service credits or partial refunds will be issued according to SLA clauses;
No refunds will be provided for service suspension triggered by Your breach of Acceptable Use Policy or failure to pay invoices on time.

6. Service Level Agreement (SLA)

6.1 BTI guarantees annual uptime for standard GPU cluster and data center hosting services of no less than 99.99%, excluding scheduled maintenance and force majeure events.
6.2 Scheduled maintenance: BTI will notify You at least 7 working days in advance via registered business email for hardware upgrade, network optimization or system maintenance. Maintenance windows will be arranged during low-traffic periods to minimize business impact.
6.3 Exclusions from uptime compensation:

Failures caused by Your improper configuration, unauthorized modification of cluster settings or third-party SI operation errors under Your instruction;
Internet backbone line outages outside BTI’s data center physical facilities;
Force majeure, natural disasters, government mandatory shutdown orders, power grid failures;
Service interruptions resulting from Your violation of Acceptable Use Policy.
6.4 SLA compensation standards and credit calculation methods are detailed in the separate Service Agreement signed by both parties.

7. Third-Party SI Partners

7.1 BTI authorizes PT Digital Integrasi Nusantara to provide hardware delivery, cabinet installation, network wiring, equipment debugging and on-site maintenance support. The SI acts only as a service subcontractor of BTI.
7.2 BTI remains fully liable to You for the quality of deployment and supporting services provided by the SI. Any dispute arising from hardware installation or network configuration issues shall be resolved directly between You and BTI, and BTI will coordinate with the SI for rectification.
7.3 You acknowledge that the SI may access limited contact and deployment documents solely to complete on-site work, and the SI is bound by data protection confidentiality obligations consistent with our Privacy Policy.

8. Data Storage, Export & Deletion

8.1 During the valid service term, BTI will store Your Customer Data in encrypted distributed storage within Indonesian domestic data centers in compliance with local data residency regulations.
8.2 Upon service expiration or termination:

You have a 30-day grace period to apply for full export of all Customer Data stored on our infrastructure;
After the 30-day grace period expires, BTI will perform permanent secure cryptographic erasure of all Your data with no residual backup retained, unless Indonesian tax, commercial or regulatory laws require extended retention.
8.3 BTI is not obligated to retain backup copies of Your data after the grace period ends. You bear full responsibility for regular local backup of critical business data.

9. Limitation of Liability

9.1 BTI shall not be liable for any indirect, consequential, incidental, special or punitive damages, including lost profits, lost business orders, revenue losses, reputation damage or third-party claim compensation, regardless of the legal theory of liability, to the maximum extent permitted by Indonesian law.
9.2 The total aggregate liability of BTI under any circumstances shall not exceed the total service fees actually paid by You to BTI within the most recent 12 months preceding the incident.
9.3 BTI disclaims all liability for losses arising from:

Your improper operation, misconfiguration or failure to back up data;
Third-party software defects, external internet network failures, or cyberattacks targeting Your business system;
Illegal content, infringing materials or unauthorized processing of personal data uploaded by You to our clusters;
Any business decisions You make based on output generated by OpenI or GenPic AI tools.

10. Force Majeure

BTI shall not be held responsible for any failure or delay in performing contractual obligations caused by events beyond reasonable control, including natural disasters, floods, earthquakes, fires, war, riots, strikes, government regulatory orders, national internet backbone breakdowns, power supply failures, epidemic control policies or other force majeure events defined under Indonesian Civil Code.
Upon occurrence of force majeure, BTI will notify You promptly and take reasonable steps to resume services as soon as possible. Neither party may claim compensation for losses caused by force majeure.

11. Term & Termination

11.1 Term: The service term follows the validity period specified in Your signed Service Agreement.
11.2 Voluntary Termination: You may submit a written termination request to BTI at least 15 working days before the intended termination date. Early termination shall follow the refund clauses in Section 5.
11.3 Immediate Termination by BTI (without notice or refund):

You fail to settle overdue invoices after receiving formal payment reminders;
You repeatedly violate the Acceptable Use Policy or applicable Indonesian laws;
Your corporate entity is dissolved, liquidated or subject to legal bankruptcy procedures;
You materially breach any core clause of these Terms or the Service Agreement and fail to rectify the breach within 7 working days after receiving BTI’s correction notice.
11.4 Post-termination obligations: After service termination, You cease all access to BTI’s GPU resources, AI platforms and data center facilities. All confidentiality, intellectual property, liability limitation and governing law clauses shall survive termination.

12. Confidentiality

Each party shall keep strictly confidential all non-public information obtained from the other party during cooperation, including pricing documents, deployment architecture, customer lists, technical parameters, network topology, internal business plans and contract terms. Confidentiality obligations remain effective for 5 years after service termination. This clause does not apply to information required to be disclosed by law or court order.

13. Modification of Terms

BTI reserves the right to update these Terms of Service to adapt to regulatory changes, service iteration or security upgrades. Material revisions will be published on https://www.beyondtrading.id with a new effective date. We will notify enterprise customers with active service contracts via registered business email for major updates. Your continued use of our services after the effective update date constitutes acceptance of the revised Terms.

14. Governing Law & Dispute Resolution

14.1 These Terms and all service contracts between both parties are governed exclusively by the laws of the Republic of Indonesia.
14.2 Any dispute, controversy or claim arising out of or related to these Terms shall first be resolved through friendly negotiation between both parties. If negotiation fails, disputes shall be submitted to the competent civil courts of West Jakarta, Indonesia.

15. Link to Privacy Policy

Our Privacy Policy (published at https://www.beyondtrading.id/privacy-policy) is an integral part of these Terms. Your use of BTI services means You acknowledge and agree to the data collection, storage and processing rules stated in the Privacy Policy.

16. Contact Information

For inquiries regarding these Terms, service contracts, SLA complaints or termination applications:
Email: contact@beyondtrading.id
Registered Address: SOHO Capital, Central Park, 32nd Floor, Jalan Letjen S Parman Kavling 28, Tanjung Duren Selatan, West Jakarta, DKI Jakarta 11470, Indonesia
Entity Name: PT BEYOND TRADING INTERNASIONAL